Refund policy
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in the original packaging with all tags intact
- A valid proof of purchase (order confirmation or receipt) is required
Returns that do not meet these conditions may not be accepted.
2. Return Timeframe
You can request a return within [20 DAYS] of receiving your order.
Unfortunately, we may not be able to process returns after this period.
3. Refund Process & Timing
Once we receive and inspect your returned item:
- You will be notified about the approval or rejection of your refund
- If approved, your refund will be processed within [2 week]
- The refund will be credited to your original payment method
Please note that your bank or payment provider may take additional time to reflect the refund.
4. Exchanges
We offer exchanges for:
- Defective or damaged items
- Incorrect items received
To request an exchange, please contact us at [golup0703@gmail.com] with your order details and product images (if applicable).
5. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within [20 DAYS] of delivery
- Provide clear photos or videos of the issue
We will arrange a replacement or full refund at no additional cost to you.
6. Non-Returnable Items
The following items are not eligible for return:
- Personal care or hygiene products
- Items marked as “Final Sale”
- Gift cards or digital/downloadable products
7. Return Shipping Costs
- If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost
- For other returns, customers may be responsible for return shipping charges
Original shipping charges (if any) are non-refundable.
8. Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out:
📧 [golup0703@gmail.com]